What will I learn?
This online course, centered around the M.A.G.I.C framework, is designed to empower learners with the essential skills and knowledge needed for excellence in customer service across various hospitality settings. By mastering key concepts like emotional intelligence, effective decision-making, impactful communication, prompt implementation of solutions, and continuous reflection and improvement, participants will be equipped to handle customer interactions more effectively. The course aims to enhance their ability to empathize with customers, assess and respond to their needs accurately, and continuously evolve their service approach, leading to higher customer satisfaction, loyalty, and a lasting positive reputation in their respective hospitality roles.
Hocus Consulting
Our core belief is straightforward: exceptional guest experiences hinge on well-prepared employees. Effective training is the bedrock of operational excellence, and it is this foundation that we aim to provide to our clients. Our service portfolio encompasses online and in-person training, operational enhancement, quality assurance, guest experience optimization, social media marketing and branding, workplace safety improvements, and comprehensive feedback analysis through mystery shopping and guest surveys.
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